Extracting CRM Requirements: The Evolution from Traditional to Agile Approaches. International Journal of Financial, Administrative and Economic Sciences, [S. l.], v. 1, n. 1, 2022. DOI: 10.59992/IJFAES.2022.v1n1p1. Disponível em: https://www.vsrp.co.uk/index.php/ijfaes/article/view/225. Acesso em: 30 aug. 2026.